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CSO COVID-Safe measures


We can’t wait to welcome our audience to concerts. This page outlines some of the measures we’ve put in place to keep our musicians, staff and audiences safe while enjoying live music.

More information about CSO concerts is available via the concert experience section of our website and in our terms and conditions.

If you have any further queries, please contact us.


The CSO is partnering with Aspen Medical, a leading healthcare provider,  and working closely with concert venues to deliver COVID-safe concert experiences for musicians, staff and patrons. All concerts are delivered in line with ACT Government restrictions, including requirements related to audience capacity, contact tracing and cleaning protocols.

If you’re unwell, stay at home
Do not attend if you are experiencing any symptoms of COVID-19 or if you should be self-isolating or in quarantine.
Please refer to our COVID-19 exchange policy

Give each other space
Regardless of audience capacity, seating configuration and/or changes in restrictions, please be mindful of physical distancing as you move around our venues.

Practise good hygiene
Wash your hands regularly with soap and water and use hand sanitiser. Cover sneezes and coughs with a tissue or your elbow and dispose of used tissues promptly.

Pay with card
Wherever possible, avoid using cash. At concerts, the Box Office is now card-only.

Check in
On arrival to a CSO concert or event, check in using the Check In CBR app – this is a condition of entry in line with ACT Government requirements. QR codes will be displayed on the entrance to venues; to avoid delays, please download and open the app in advance. Staff will be available to check in any guests who do not use a smartphone.

Keep informed
Stay informed and follow ACT Health guidance.

As we approach each event, any specific guidance will be circulated to ticket holders via email and made available on our website.

Aspen Medical logo


If you are unwell or required to quarantine or self-isolate for any reason, please contact CSO Direct as soon as possible to arrange a suitable ticket exchange for seats of equivalent value.

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice. However, if a suitable ticket exchange is not possible, the CSO will use discretion in issuing a credit note or providing a refund on a case-by-case basis – we appreciate your understanding.

Patrons who are unable to attend may also elect to convert the value of their ticket to a tax-deductible donation to the CSO.


In the event that a CSO concert is cancelled due to COVID-19, ticket holders will be contacted directly with information about exchanging tickets, requesting a refund and / or making a tax-deductible donation. Unfortunately, the CSO cannot offer credits in these circumstances – we appreciate your understanding.