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CSO COVID-Safe measures


We can’t wait to welcome our audience to concerts. This page outlines some of the measures we’ve put in place to keep our musicians, staff and audiences safe while enjoying live music.

More information about CSO concerts is available via the concert experience section of our website and in our terms and conditions.

If you have any further queries, please contact us.


The CSO is working closely with Aspen Medical, a leading healthcare provider, and with concert venues to deliver COVID-safe concert experiences for musicians, staff and patrons in line with ACT Government requirements.

If you’re unwell, stay at home
Do not attend if you are experiencing any symptoms of COVID-19 or if you should be in isolation or in quarantine. Contact us to discuss a ticket exchange or refund under our COVID-19 ticket exchange policy.

Give each other space
Regardless of audience capacity, seating configuration and / or changes in restrictions, please be mindful of physical distancing as you move around our venues.

Practise good hygiene
Wash your hands regularly with soap and water and use hand sanitiser. Cover sneezes and coughs with a tissue or your elbow and dispose of used tissues promptly.

Pay with card
Wherever possible, avoid using cash. At concerts, the Box Office is now card-only.

Keep informed
Stay informed and follow ACT Health guidance.

As we approach each event, any specific guidance will be circulated to ticket holders via email and made available on our website.

Masks are not required for CSO events. Patrons may wish to consider wearing a mask as seating will not be socially distanced.

Aspen Medical logo


If you are unwell or required to isolate or quarantine for any reason, please contact CSO Direct as soon as possible to arrange a suitable ticket exchange for seats of equivalent value.

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice. However, if a suitable ticket exchange is not possible, the CSO will use discretion in issuing a credit note or providing a refund on a case-by-case basis – we appreciate your understanding.

Patrons who are unable to attend may also elect to convert the value of their ticket to a tax-deductible donation to the CSO.


In the event that a CSO concert is cancelled due to COVID-19, ticket holders will be contacted directly with information about exchanging tickets, requesting a refund and / or making a tax-deductible donation. Unfortunately, the CSO cannot offer credits in these circumstances – we appreciate your understanding.