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COVID-safe concerts

We can’t wait to welcome our audience to concerts. This page outlines some of the measures we’ve put in place to deliver concert experiences in line with ACT Government requirements.

More information about CSO concerts is available via the concert experience section of our website and in our terms and conditions.

If you have any further queries, please contact us.


The CSO is working closely with Aspen Medical to deliver concert experiences in line with ACT Government requirements.

If you’re unwell, stay at home
Do not attend if you are experiencing any symptoms of COVID-19 or if you should be in isolation or in quarantine. Contact us to discuss a ticket exchange or refund under our COVID-19 ticket exchange policy.

Consider wearing a mask
ACT Health strongly encourages the use of face masks in public indoor settings and wherever it is difficult to maintain physical distancing. Audience members are not required to wear masks at CSO concerts but are welcome to do so. Seating is not socially distanced.

Give each other space
While seating will not be physically distanced, please be mindful of physical distancing as you move around our venues.

Practise good hygiene
Wash your hands regularly with soap and water and use hand sanitiser. Cover sneezes and coughs with a tissue or your elbow and dispose of used tissues promptly.

Pay with card
Wherever possible, avoid using cash. At concerts, the Box Office is now card-only.

Keep informed
Stay informed and follow ACT Health guidance.

As we approach each event, any specific guidance will be circulated to ticket holders via email and made available on our website.

Aspen Medical logo


If you are unwell or required to isolate or quarantine for any reason, please contact CSO Direct as soon as possible to arrange a suitable ticket exchange for seats of equivalent value.

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice. However, if a suitable ticket exchange is not possible, the CSO will use discretion in issuing a credit note or providing a refund on a case-by-case basis – we appreciate your understanding.

Patrons who are unable to attend may also elect to convert the value of their ticket to a tax-deductible donation to the CSO.


In the event that a CSO concert is cancelled due to COVID-19, ticket holders will be contacted directly with information about exchanging tickets, requesting a refund and / or making a tax-deductible donation. Unfortunately, the CSO cannot offer credits in these circumstances – we appreciate your understanding.