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CSO updates regarding COVID-19 measures

Like many arts organisations in the Canberra region and around Australia, the Canberra Symphony Orchestra is working through the implications of the current COVID-19 restrictions for its 2020 season. With the health, safety and wellbeing of musicians, staff and audiences as the first priority, we are exploring how we can continue to share music, support artists and keep our community connected.

Contacting the CSO

The CSO has transitioned to remote work in the interests of health and safety – our physical office is closed until further notice.

  • For ticketing enquiries and refunds, email tickets@cso.org.au or call 0422 007 120 between 10am – 3pm, Monday to Friday.
    Due to technical challenges, the CSO Direct ticketing line (02 6262 6772) is currently unavailable
  • For general enquiries, email communications@cso.org.au.
  • For media enquiries, contact Jacqui Douglas on 0410 663 790 or email communications@cso.org.au. 

Event cancellations / refund process

We are currently processing refunds / donations for Llewellyn One: Organ Symphony (18/19 March 2020) and The Art of Creative Leadership (1 April 2020). Patrons are entitled to a full refund in accordance with the Live Performance Australia Ticketing Code of Practice. Patrons also have the option to convert all or part of theirLlewellyn One refund to a tax-deductible, general donation to the CSO. Any patrons who have not yet indicated whether they would like to receive a refund or make a donation should email tickets@cso.org.au.

The Rediscovering Music event scheduled for 31 March 2020 has also been cancelled.

For subsequent events, we are still reviewing the most efficient path forward regarding refunds, donations and/or rollover of 2020 subscriptions to 2021. We will be in touch with patrons and ticket holders with further information as soon as we can.

This page will be updated as further information is available. We thank you for your patience at this unique and challenging time.

 

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