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Important Information

How to Book

Avoid automated voice services and speak to a member of our friendly staff when you call CSO Direct, the dedicated ticketing agent for all CSO concerts.

Tickets for CSO concerts can be purchased via the following methods:

  •  Online visit cso.org.au, select your concerts and seats
  •  Call CSO Direct on 02 6262 6772 weekdays 10am–3pm
  •  Visit the CSO office, Level 1, 11 London Circuit
  • Box office The CSO Direct box office will be open one hour before concerts in Llewellyn Hall and at Government House and 30 minutes before Recital Series and Australian Series Concerts

For all ticketing enquiries, please call CSO Direct on 02 6262 6772 weekdays 10am–3pm.

For bookings made more than 7 days before a concert, tickets can be posted to Australian addresses.

Tickets can be picked up from the CSO office, Monday to Friday 10am–3pm. Tickets can also be collected from the venue on the day of the concert from 1 hour before the performance.

Online bookings through the CSO Direct close at midday the day of a performance or midday the Friday prior for weekend performances. Please call CSO Direct if you have any enquiries.

On the day of the concert, tickets may be purchased from the box office at the venue, however tickets are subject to availability.

 

HOW TO BOOK A SUBSCRIPTION

Just by buying two or more concerts in the same transaction, you’ll receive all the benefits of being a CSO subscriber.

New in 2019, you can renew your subscription online!

Step 1 Pick your concerts and seats

  • Pick your concerts
  • Pick your seats

Step 2 Choose a booking method

  • Online visit cso.org.au and create or renew your package
  • Call CSO Direct on 02 6262 6772 weekdays 10am–3pm
  • Mail post your completed booking form to CSO Direct GPO Box 1919 Canberra ACT 2601
  • Visit the CSO office, Level 1, 11 London Circuit, Canberra

Step 3 Pick your payment method

  • Online and phone Mastercard or Visa
  • In person Mastercard, Visa, eftpos, cash or cheque (posted after funds clear)
  • Box office Mastercard, Visa, eftpos or cash
  • Mail Mastercard, Visa or cheque
  • Deferred payment subscriptions only. Pay half on booking, half on 23 January. Tickets posted after second payment

For all ticketing enquiries, please call CSO Direct on 02 6262 6772 weekdays 10am–3pm.

 

TICKET COLLECTION

For bookings made more than 7 days before a concert, tickets can be posted to Australian addresses.

Tickets can be picked up from the CSO Direct office weekdays 10am–3pm. Tickets can also be collected from the venue on the day of the concert from 1 hour before the performance (30 minutes for Recital and Australian Series).

 

PAYMENT METHODS

  • Online and phone Mastercard or Visa
  • In person Mastercard, Visa, eftpos, cash or cheque (posted after funds clear)
  • Box office Mastercard, Visa, eftpos or cash
  • Mail Mastercard, Visa or cheque
  • Deferred payment subscriptions only. Pay half on booking, half on 23 January. Tickets posted after second payment

 

CONCESSIONS

Concession prices are available to current holders of means tested Australian Pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to Full-time students. Proof of concession eligibility must be supplied when booking and may be required before admission to each concert.

Tickets will not be posted until such proof is received. For online and phone bookings, a scan or photograph of proof of concession can be emailed to tickets@cso.org.au

Seniors and Commonwealth Seniors Health card do not apply.

 

UNDER 30s

Under 30 tickets and subscriptions are available to people aged 30 years or younger on 1 January 2019. Proof of age must be supplied when booking and may be required before admission to each concert. For online and phone bookings, a scan or photograph of proof of age can be emailed to tickets@cso.org.au

 

RENEWING SUBSCRIBERS

To be eligible to renew your seats for the ActewAGL Llewellyn Series, you must submit your renewal by close of business Friday 5 October. If you do not renew your subscription by this date, your seats will be released and become available to others.

Subscribers are guaranteed the same seats for the ActewAGL Llewellyn Series only, Saturday Series concerts in Llewellyn Hall are seated on a first-come-first-served basis.

To discuss a change in seating, number of seats or night, please
call CSO Direct on 02 6262 6772.

 

NEW SUBSCRIBERS

New subscribers are offered the best available seats after existing subscribers have been allocated their seats. Tickets will be sent as soon as possible after we receive payment in full.

 

TRANSACTION FEE

A $3.00 transaction fee applies to all ticket bookings. This is a per transaction fee, not a per ticket fee and will be applied at the end of your transaction.

 

REFUNDS

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice (liveperformance.com.au)

 

TICKET EXCHANGE

For concerts held in Llewellyn Hall, National Portrait Gallery or University House, CSO subscribers can swap nights or concerts through CSO Direct at no extra charge. Your original tickets must be returned to the CSO and the ticket exchange must be completed at least 3 working days before the concert. Exchange service does not include the Shell Prom. Recital Series or Australian Series. Exchanges are subject to availability.

 

VALID TICKETS

Tickets are valid only when purchased from CSO Direct or an authorised agent. All patrons must hold a valid ticket or occupy a dedicated position. Entry may be refused if tickets are damaged in any way, or not purchased from authorised points of sale.

 

LOST TICKETS

If you have misplaced your tickets, or they have been stolen, please contact CSO Direct on 02 62626772 weekdays 10am–3pm or come to the CSO Direct Box office from one hour before a performance. Duplicate tickets will be issued upon presentation of identification.

 

PRIVACY

The CSO privacy policy is available at cso.org.au/privacy-policy

 

STUDENT RUSH

$15 Student rush tickets are available for all CSO (subject to availability). Tickets are available
1 hour before concerts in Llewellyn Hall and Government House and 30 minutes before all other concerts.

 

GROUPS—Llewellyn Hall concerts

Student Groups

When 10 or more students pre-book, ticket prices are $10 each (including all transaction fees) when accompanied by a teacher. The teacher receives a free ticket. (Maximum 2 teachers per group.) Full-time student ID must be shown for each ticket purchased. Student group bookings can be made by calling CSO Direct on 02 6262 6772 weekdays 10am–3pm.

Adult Groups

Groups of 10 adults or more save $10 per ticket on regular prices.

Group bookings can be made by calling CSO Direct on 02 6262 6772 weekdays 10am–3pm.

 

CHANGE OF ARTIST OR PROGRAM

CSO programs are correct at the time of printing. CSO reserves the right to vary, substitute or withdraw advertised programs, artist, venue and seating arrangement, and to vary prices.

CSO is not liable to you for any claims, damages, compensation, losses or expenses as a result of a CSO performance being cancelled, postponed or changed.

 

Venue Information

Locations

Llewellyn Hall is located in the ANU School of Music Building 100, William Herbert Place, Acton
(City West).

The National Portrait Gallery is on King Edward Terrace, Parkes.

The gardens at Government House are located at the end of Dunrossil Drive, Yarralumla.

The Great Hall at University House is located on the corner of Balmain Crescent and Liversidge Street, Acton ACT 2601

 

Parking

When planning your arrival, keep in mind that CSO concerts are well attended, so it’s a good idea to allow for extra time to park.

Llewellyn Hall vicinity

There are several carparks off Childers St, each of which is within a one minute walk of the venue. Parking is available around Llewellyn Hall free of charge after business hours.

There are 12 disabled parking spaces in the carparks surrounding Llewellyn Hall. It is also possible to drop off patrons in the turning circle outside the ground floor entrance before parking your car.

City West Carpark

City West Carpark is located on Allsop St, just a few minutes’ walk from Llewellyn Hall. Visit www.citywestcarpark.com for opening hours and rates.

National Portrait Gallery

The underground public carpark can be accessed from Parkes Place. There is a pick-up and set-down space in front of the Gallery on King Edward Terrace near the main entry. Parking spaces for people with mobility difficulties are provided in the carpark close to the public access lifts.

Great Hall, University House

There are a few dedicated easy access car parks at the main entrance of University House as well as the entrance to the function areas at the back of the house. Additional parking (free on weekends) is a few minutes’ walk from the venue.

 

VENUE ACCESS — Llewellyn Hall

The ANU School of Music offers disabled access on both the ground level and level 4. If you have parked out the front of the School or in the car parks opposite and adjacent, enter through the automatic glass doors on the ground floor. If you have parked behind the Art School please use the foot bridge and enter through the glass doors open to the Level 4 foyer outside Door 1 and Door 2.

The School of Music elevator can be found next to the stairs on each level. The disabled toilet is located on level 4 and can be accessed via the lift.

 

WHEELCHAIRS AND WALKING FRAMES

Llewellyn Hall has 8 wheelchair spaces with 8 adjacent seats
for people accompanying, and 8 restricted mobility seats for easy access. Please call CSO Direct bookings and more information on 02 6262 6772 10am–3pm weekdays.

Due to fire regulations, walking frames must be removed from the aisles once you have taken your seat. An usher will take and store the frame for you and return it to you, both at interval and at the end of the performance.

Wheelchairs and walking frames are welcome throughout the National Portrait Gallery, Wesley Music.

 

FM RADIO ASSISTED HEARING UNITS

Llewellyn Hall provides FM Radio Assisted Hearing Units for patrons who require hearing assistance. The FM system amplifies and improves sound quality through the users’ hearing aid. FM hearing units are available for all performances in Llewellyn Hall.

To reserve a unit for your concert, call CSO Direct on 02 6262 6772 10am–3pm weekdays. Please book at least 24 hours before your concert. Hearing units are available for collection from the cloaking desk in the ground floor foyer.

Please allow additional time before the start of the performance to collect the receiver.

 

PLANNING YOUR EXPERIENCE

WHEN TO ARRIVE

It is a good idea to arrive at least 30 minutes before the concert begins. Then you will have plenty of time to park, collect your tickets if necessary, meet friends and have a drink, get seated, read your concert program and relax.

 

WHAT TO WEAR

You can dress up or not, it is really up to you. At any given indoor concert, you’ll see people wearing everything from jeans to sequins. The outdoor Prom is extra-casual; depending on the weather, thongs, sunnies and hats might be the order of the day.

 

CLOAKING (Llewellyn Hall)

Patrons are encouraged to take advantage of the complimentary cloaking service available in the ground floor foyer. Coats, umbrellas and large bags can be securely stored there during the concert.

 

CONCERT PROGRAMS
(Llewellyn Hall)

CSO subscribers receive free concert programs. Other patrons may buy them for $5 from the program sellers positioned in the foyers on ground floor and Level 4.

 

PRE-CONCERT TALKS

If you would like to understand the story behind the music you are about to hear, free pre-concert talks are held before each ActewAGL Llewellyn Series concert. These informal talks take place from 6.45pm to 7pm in Llewellyn Hall. Just show your concert ticket to gain admittance.

 

INTERVAL (Llewellyn Hall)

Generally, Llewellyn Hall concerts include a 20 minute interval during which many patrons like to enjoy a drink and nibbles from the venue bars in the ground floor Athenaeum and Level 4. Drinks and food are not allowed into the Hall. To save time, you can pre-purchase your drinks from the bars before the concert starts so they are ready to collect at interval.

 

LATE ARRIVALS

If you arrive after the performance had begun, the ushers will admit you to the auditorium at an appropriate break in the music. When you do enter, please do so quietly and follow the ushers’ instructions.

 

PHONES AND CAMERAS

In classical music the silences are important. The space between different sections of a piece of music, a pause or even a very quiet passage can have a huge emotional effect. For the enjoyment of all concert-goers, please leave your mobile device turned off when the music’s playing.

Taking of photographs or recordings of any kind is highly distracting to performers and fellow concert-goers and is not permitted.

Llewellyn Hall

Photography and filming in the main foyers is permitted.

National Portrait Gallery

Visitors to the exhibition in the Gallery are permitted to take photographs for personal, non-commercial use.

University House

Photography and filming of concert is not permitted.

 

CSO for teens

Cost is $500 per year that includes 12 classes, learning materials, and CSO tickets to all four Llewellyn Series concerts.

More information
eloise.fisher@cso.org.au