Give Us Feedback!
close
Home

Planning your experience

What to wear

You can dress up or not, it is really up to you. At any given indoor concert, you’ll see people wearing everything from jeans to sequins. The outdoor Prom is extra-casual; depending on the weather, thongs, sunnies and hats might be the order of the day.

When to arrive

It is a good idea to arrive at least 30 minutes before the concert begins. Then you will have plenty of time to park, collect your tickets if necessary, meet friends and have a drink, get seated in the hall, read your concert program and relax as you prepare to immerse yourself  in the music!

Ticket Collection

For bookings made more than 7 days before a concert, tickets can be posted to Australian addresses.

Tickets can be picked up from the CSO Direct office weekdays 10am–3pm. Tickets can also be collected from the venue on the day of the concert from 1 hour before the performance (30 minutes for Recital and Australian Series).

Lost Tickets

If you have misplaced your tickets, or they have been stolen, please contact CSO Direct on 02 62626772 weekdays 10am–3pm or come to the CSO Direct Box office from one hour before a performance. Duplicate tickets will be issued upon presentation of identification

Cloaking (Llewellyn Hall)

Patrons are encouraged to take advantage of the complimentary cloaking service available in the ground floor foyer. Coats, umbrellas and large bags can be securely stored there during the concert.

Concert Programs (Llewellyn Hall)

CSO subscribers receive free concert programs. Other patrons may purchase their programs for $5 from the program sellers positioned in the foyers on ground floor and Level 4.

Pre-concert talks

If you would like to understand the story behind the music you are about to hear, free pre-concert talks are held prior to each of the four ActewAGL Llewellyn Series concerts. These informal talks take place from 6.45pm to 7pm in Llewellyn Hall. Just show your concert ticket to gain admittance.

Parking

When planning your arrival, keep in mind that CSO concerts are well attended, so it’s a good idea to allow for extra time to park.

Llewellyn Hall vicinity

There are several carparks off Childers St, each of which is within a one minute walk of the venue. Parking is available around Llewellyn Hall free of charge after business hours.

There are 12 disabled parking spaces in the carparks surrounding Llewellyn Hall. It is also possible to drop off patrons in the turning circle outside the ground floor entrance before parking your car.

City West Carpark

City West Carpark is located on Allsop St, just a few minutes’ walk from Llewellyn Hall. Visit www.citywestcarpark.com for opening hours and rates.

National Portrait Gallery

The underground public carpark can be accessed from Parkes Place. There is a pick-up and set-down space in front of the Gallery on King Edward Terrace near the main entry. Parking spaces for people with mobility difficulties are provided in the carpark close to the public access lifts.

Great Hall, University House

There are a few dedicated easy access car parks at the main entrance of University House as well as the entrance to the function areas at the back of the house. Additional parking (free on weekends) is a few minutes’ walk from the venue.

Venue Access — Llewellyn Hall

The ANU School of Music offers disabled access on both the ground level and level 4. If you have parked out the front of the School or in the car parks opposite and adjacent, enter through the automatic glass doors on the ground floor. If you have parked behind the Art School please use the foot bridge and enter through the glass doors open to the Level 4 foyer outside Door 1 and Door 2.

The School of Music elevator can be found next to the stairs on each level. The disabled toilet is located on level 4 and can be accessed via the lift.

Wheelchairs And Walking Frames

Llewellyn Hall has 8 wheelchair spaces with 8 adjacent seats
for people accompanying, and 8 restricted mobility seats for easy access. Please call CSO Direct bookings and more information on 02 6262 6772 10am–3pm weekdays.

Due to fire regulations, walking frames must be removed from the aisles once you have taken your seat. An usher will take and store the frame for you and return it to you, both at interval and at the end of the performance.

Wheelchairs and walking frames are welcome throughout the National Portrait Gallery, Wesley Music.

FM Radio Assisted Hearing Units

Llewellyn Hall provides FM Radio Assisted Hearing Units for patrons who require hearing assistance. The FM system amplifies and improves sound quality through the users’ hearing aid. FM hearing units are available for all performances in Llewellyn Hall.

To reserve a unit for your concert, call CSO Direct on 02 6262 6772 10am–3pm weekdays. Please book at least 24 hours before your concert. Hearing units are available for collection from the cloaking desk in the ground floor foyer.

Please allow additional time before the start of the performance to collect the receiver.

Interval (Llewellyn Hall)

Generally, Llewellyn Hall concerts include a 20 minute interval during which many patrons like to enjoy a drink and nibbles from the venue bars in the ground floor foyer and Level 4. Drinks and food are not allowed into the Hall. To save time, you can pre-order your drinks and snacks from the bars prior to the beginning of the concert and they will be ready for you collect at interval.

Phones and cameras

Please double check that you have silenced your phone once you take your seat at the concert—you really don’t want to be that person whose phone goes off during the concert!

Recording of CSO concerts is not permitted.

Llewellyn Hall

Photography and film in the main foyers are permitted.

Portrait Gallery

Visitors to the exhibition in the gallery are permitted to take photographs for personal, non-commercial use.

Monster Salon and Dining Rooms

Photographs and footage are permitted for non-commercial use.

Want to know more?

If you have any questions about your concert with the CSO, or would like to sign up to receive our free monthly newsletter which has exclusive stories and special offers for CSO customers, call CSO Direct 02 6262 6772, weekdays 10am–3pm.