For all ticketing enquiries, call CSO Direct on 02 6262 6772 (weekdays 10am–3pm).
BOOKING TICKETS
Tickets and subscriptions may be purchased online, over the phone or in person at the venue Box Office or the CSO office – please call ahead to ensure the CSO office will be staffed for your visit. Returning subscribers may also renew subscriptions via post.
Online bookings close 10 minutes prior to concert start times. Available tickets may be purchased from the venue Box Office. Box Office opening times are advertised on the CSO website in advance of each concert and in the pre-concert email.
CHANGE OF ARTIST/PROGRAM
CSO programs, including rest magazine, are correct at the time of printing. The CSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and / or seating arrangements and to vary prices. The CSO is not liable for any claims, damages, compensation, losses or expenses as a result of a CSO performance being cancelled, postponed or changed.
COLLECTING TICKETS
There are three delivery methods for CSO tickets:
STANDARD MAIL
Standard mail to Australian addresses is available for tickets purchased at least 10 days in advance.
COLLECT AT BOX OFFICE
Tickets may be collected from the Box Office; opening times are advertised on the CSO website in advance of each concert and in the pre-concert email.
E-tiCKETS
E-tickets are emailed directly to your inbox and may be displayed on a mobile device for venue door staff or printed out.
CONCESSION PRICING
Concession prices are available to current holders of means tested Australian Pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to full-time students. Concessions are not available for Seniors and Commonwealth Seniors Health Cards.
Proof of concession may be required before admission to each concert.
COVID-19 SAFETY
CSO concerts are delivered in line with ACT Government COVID-safe requirements. For more information, visit cso.org.au/cso-covidsafe
EXCHANGING TICKETS
Subscribers are entitled to two complimentary ticket swaps per year for seats of equivalent value, subject to availability. All other ticket swaps will incur a transaction fee. Tickets swaps must be arranged at least three business days in advance of the concert, with original tickets returned to the CSO.
If you are unwell, please stay at home. Our COVID-19 ticket exchange policy will apply, see cso.org.au/cso-covidsafe.
FAMILY PRICING
The CSO offers Llewellyn Hall family pricing where one or two adult or concession patrons are accompanying at least one patron under the age of 18 (minimum age is eight): patrons under the age of 18 receive $17 tickets for all seating reserves, with discounted prices for accompanying adult or concession patrons.
Llewellyn Hall family bookings must be made over the phone with CSO Direct. Children must be at least eight years old to attend concerts in Llewellyn Hall.
For the Summer Prom on the lawns of Government House, the CSO family pass includes admission for two adults and unlimited children under the age of 18.
GROUP BOOKINGS
All group bookings must be made over the phone with CSO Direct.
School groups
Groups of 10 or more full-time school students can access $11 tickets (plus transaction fee) for concerts in Llewellyn Hall. Groups must be accompanied by a teacher; free tickets are available for up to two accompanying teachers. Children must be at least eight years old to attend concerts in Llewellyn Hall.
Full-time student ID may be required before admission to each concert. Children must be at least eight years old to attend concerts in Llewellyn Hall.
Adult groups
The discounted subscriber price is available for groups of five or more adults for the Llewellyn Series and Australian Series.
LOST TICKETS
Patrons whose tickets have been lost or stolen should notify CSO Direct as soon as possible. Duplicate tickets will be issued upon presentation of valid identification.
PAYMENT METHODS
For bookings made online or over the phone, the CSO accepts Mastercard or VISA. For payments made in person at the Box Office or CSO office, Mastercard, VISA and EFTPOS are accepted – no cash payments.
For subscriptions, cheques are accepted in the mail or in person at the CSO office. Tickets are posted after funds clear.
A split payment option is available for subscriptions: pay half on booking, half on 1 February 2023 (credit card only, second payment automatically deducted). Tickets are posted following the second payment.
PRIVACY
The CSO privacy policy is available at cso.org.au/privacy-policy.
REFUNDS
Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice, available at liveperformance.com.au.
SEAT HOLDS (RETURNING SUBSCRIBERS)
Existing seats for Llewellyn Series subscriptions are held until COB 4 November 2022 (a Llewellyn Series subscription comprises all four Llewellyn Series concerts). While Llewellyn Series subscriptions may be renewed after 4 November, seats will be released for sale to the general public and cannot be guaranteed after that date. To discuss a change in seating, call CSO Direct.
Seating for the Australian Series, Chamber Classics and the CSO Summer Prom is general admission (no allocated seating).
STUDENT RUSH
Student rush ($17) tickets are available for all CSO concerts (subject to availability). Student rush tickets are available one hour before the CSO Summer Prom and concerts in Llewellyn Hall, and 30 minutes before all other concerts.
Full-time student ID may be required before admission to each concert.
SUBSCRIPTIONS
Book two or more concerts across the season to enjoy CSO subscriber benefits. Subscribers enjoy discounted pricing year-round and two complimentary ticket swaps for seats of equivalent value.
TRANSACTION FEE
A $3.95 fee applies to all ticket bookings – per transaction, not per ticket.
YOUTH / UNDER 35s
For the 2022 concert season, Under 30s prices are available to patrons aged 30 years or younger on 1 January 2022. Proof of age may be required before admission to each concert.
For the 2023 concert season, Under 35s prices are available to patrons aged 35 years or younger on 1 January 2023. Proof of age may be required before admission to each concert.
VALID TICKETS
All patrons require a valid ticket purchased from CSO Direct. Entry may be refused if tickets are damaged in any way or not purchased from CSO Direct.
