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Terms and Conditions

For all ticketing enquiries, call CSO Direct on 02 6262 6772 (weekdays 10am — 3pm).

 

BOOKING TICKETS

Tickets and subscriptions may be purchased online, over the phone or in person at the CSO office. Returning subscribers may also renew subscriptions via post.

Phone and in-person sales are available between 10am – 3pm on weekdays; online bookings close one hour before the concert begins.

The ‘Collect at Box Office’ option is available for tickets purchased before midday on the day of a concert (or midday on Fridays for weekend concerts). E-tickets are available online until one hour before each concert begins.

The CSO office is open for ticket sales and collection between 10am – 3pm on weekdays, COVID-19 restrictions permitting. We are currently working remotely; please check our Contact Us page or call us on 02 6247 9191 before your visit to ensure we are open to the public.

CHANGE OF ARTIST/PROGRAM

CSO programs, including rest magazine, are correct at the time of printing. The CSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and / or seating arrangements and to vary prices. The CSO is not liable for any claims, damages, compensation, losses or expenses as a result of a CSO performance being cancelled, postponed or changed.

COLLECTING TICKETS

Standard post to Australian addresses is available for tickets purchased at least 10 days in advance of a concert.

Tickets purchased before midday on the day of a concert (or midday on Friday, for weekend concerts) may be collected either from the CSO office or the venue Box Office. The CSO office is open 10am – 3pm on weekdays, COVID-19 restrictions permitting; Box Office opening times are advertised on the CSO website in advance of each concert and via the pre-concert email.

E-tickets are available until one hour before each concert commences, subject to availability. E-tickets are emailed directly to the customer’s email address and may be printed or shown to Front of House staff on a mobile device or tablet.

CONCESSION PRICING

Concession prices are available to current holders of means tested Australian Pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to full-time students. Concessions are not available for Seniors and Commonwealth Seniors Health Cards. Proof of concession must be supplied at the time of booking and may be required before admission to each concert. For online and phone bookings, a scan or photograph of proof of concession can be emailed to tickets@cso.org.au.

COVID-19 SAFETY

CSO concerts are delivered in line with ACT Government COVID-safe requirements. For more information, visit cso.org.au/cso-covidsafe

EXCHANGING TICKETS

Subscribers are entitled to two complimentary ticket swaps per year for seats of equivalent value, subject to availability. A transaction fee will apply to any additional swaps. Tickets swaps must be arranged at least three business days in advance of the concert, with original tickets returned to the CSO.

If you are unwell, please stay at home. Our COVID-19 ticket exchange policy will apply, see cso.org.au/cso-covidsafe.

FAMILY PRICING

The CSO offers a Llewellyn Hall family package where one or two adult or concession patrons are accompanying at least one patron between the ages of 8–18. Patrons under the age of 18 receive $16 tickets for all seating reserves, with discounted prices for accompanying adult or concession patrons. Llewellyn Hall family bookings must be made over the phone with CSO Direct. Children must be at least eight years old to attend concerts in Llewellyn Hall.

For the Summer Prom on the lawns of Government House, the CSO family ticket includes admission for two adults and unlimited children aged 18 years and under.

GROUP BOOKINGS

Llewellyn Hall group bookings must be made over the phone with CSO Direct.

School groups

Groups of 10 or more full-time school students can access $10 tickets (plus transaction fee) for concerts in Llewellyn Hall. Groups must be accompanied by a teacher – free tickets are available for up to two accompanying teachers. Children must be at least eight years old to attend concerts in Llewellyn Hall. Full-time student ID must be supplied at the time of booking and may be required before admission to each concert.

Adult groups

For concerts in Llewellyn Hall, a $10 discount on casual ticket prices is available for groups of 10 or more adults.

LOST TICKETS

Patrons whose tickets have been lost or stolen should notify CSO Direct as soon as possible. Duplicate tickets will be issued upon presentation of valid identification.

PAYMENT METHODS

For bookings made online or over the phone, the CSO accepts Mastercard or VISA. For payments made in person at the Box Office or CSO office, Mastercard, VISA and EFTPOS are accepted – no cash payments.

For subscriptions, cheques are accepted in the mail or in person at the CSO office. Tickets are posted after funds clear.

A split payment option is available for subscriptions: pay half on booking, half on 19 January 2022 (credit card only, second payment automatically deducted). Tickets are posted following the second payment.

PRIVACY

The CSO privacy policy is available at cso.org.au/privacy-policy.

REFUNDS

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice, available at liveperformance.com.au.

SEAT HOLDS (RETURNING SUBSCRIBERS)

Existing seats for Llewellyn Series subscriptions are held until COB 14 January 2022 (a Llewellyn Series subscription comprises all four Llewellyn Series concerts). Seats not renewed during the seat hold period will be released for sale to the general public. To discuss a change in seating, call CSO Direct.

Seating for the CSO Special is allocated on a first come, first served basis. All other performances are general admission seating.

STUDENT RUSH

Student rush ($15) tickets are available for all CSO concerts (subject to availability). Student rush tickets are available one hour before the Summer Prom and concerts in Llewellyn Hall, and 30 minutes before all other concerts. Full-time student ID must be supplied at the time of booking and may be required before admission to each concert.

SUBSCRIPTIONS

Book a subscription of two or more concerts to save up to 25 per cent across the season and access two complimentary ticket swaps for seats of equivalent value.

TRANSACTION FEE

A $3.80 fee applies to all ticket bookings – per transaction,  not per ticket.

YOUTH / UNDER 30s

Under 30s prices are available  to patrons aged 30 years or younger on 1 January 2022.  Proof of age must be supplied  at the time of booking and may be required before admission  to each concert. For online and phone bookings, a scan or photograph of proof of age can be emailed to tickets@cso.org.au.

VALID TICKETS

All patrons require a valid ticket purchased from CSO Direct. Entry may be refused if tickets are damaged in any way or not purchased from CSO Direct.