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Terms and Conditions

For all ticketing enquiries call CSO Direct on 02 6262 6772 (weekdays 10am — 3pm).

 

BOOKING TICKETS

To book a new subscription or renew an existing subscription, call CSO Direct or mail the completed subscription form to the CSO. Online subscription renewals will not be available for the 2021 season. Online ticket sales will be available via cso.org.au from 1 December 2020. Online bookings close at midday on the day of a concert (or midday on Friday for weekend concerts). Available tickets may be purchased from the Box Office from one hour prior to the Summer Prom and concerts in Llewellyn Hall, and 30 minutes prior to all other concerts.

CHANGE OF ARTIST / PROGRAM

CSO programs are correct at the time of printing. The CSO reserves the right to vary, substitute or withdraw advertised programs, artists, venues and / or seating arrangements and to vary prices. The CSO is not liable for any claims, damages, compensation, losses or expenses as a result of a CSO performance being cancelled, postponed or changed.

COLLECTING TICKETS

Tickets purchased at least 10 business days in advance can be mailed to Australian addresses. Tickets may also be collected from the CSO office during business hours or from the Box Office at the concert. The Box Office opens one hour before the Summer Prom and concerts in Llewellyn Hall, and 30 minutes before all other concerts.

CONCESSION PRICING

Concession prices are available to current holders of means tested Australian Pensions (Aged, Disability, Veterans’ Affairs, Supporting Parent) and to full-time students. Proof of concession must be supplied at the time of booking and may be required before admission to each concert. For online and phone bookings, a scan or photograph of proof of concession can be emailed to tickets@cso.org.au. Seniors and Commonwealth Seniors Health Cards do not apply.

EXCHANGING TICKETS

Subscribers are entitled to two complimentary ticket swaps per year for seats of equivalent value, subject to availability. A transaction fee will apply to any additional swaps. Tickets swaps must be arranged at least three (3) business days in advance of the concert, with original tickets returned to the CSO.

FAMILY PRICING

Llewellyn Hall family bookings must be made over the phone with CSO Direct. A Llewellyn Hall family package constitutes one or two adult or concession patrons, accompanying at least one patron between the ages of 8–18. Children must be at least eight years old to attend concerts in Llewellyn Hall. Patrons under the age of 18 receive $16 tickets for all seating reserves; accompanying adult or concession patrons are eligible for discounted prices.

A family ticket for the Summer Prom includes admission for two adults and unlimited children aged 16 years and under.

GROUP BOOKINGS

All group bookings must be made over the phone with CSO Direct.

School groups

Groups of 10 or more full-time school students can access $10 tickets (plus transaction fee) for concerts in Llewellyn Hall. Groups must be accompanied by a teacher – free tickets are available for up to two accompanying teachers. Children must be at least eight years old to attend concerts in Llewellyn Hall. Full-time student ID must be supplied at the time of booking and may be required before admission to each concert.

Adult groups

For concerts in Llewellyn Hall, a $10 discount on casual ticket prices is available for groups of 10 or more adults.

LOST TICKETS

Patrons whose tickets have been lost or stolen should call CSO Direct as soon as possible or visit the Box Office. Duplicate tickets will be issued upon presentation of valid identification.

PAYMENT METHODS

The CSO accepts Mastercard or Visa online and over the phone. EFTPOS and cash payments are also accepted in person at the CSO office.

The CSO Box Office is cashless – card payments only.

For subscriptions, cheques are accepted in the mail or in person at the CSO office. Tickets are posted after funds clear.

A split payment option is available for returning subscribers: pay half on booking, half on 28 January 2021 (credit card only). Tickets are posted following the second payment.

PRIVACY

The CSO privacy policy is available at cso.org.au/privacy-policy.

REFUNDS

Tickets are non-refundable, except as specified in the Live Performance Australia Ticketing Code of Practice (liveperformance.com.au).

SEAT HOLDS (RETURNING SUBSCRIBERS)

Returning subscribers are entitled to retain existing seats for the Llewellyn Series only – renewals must be completed by COB 8 January 2021 after which seats will be released for general sale. To discuss a change in seating, call CSO Direct.

Seating for the CSO Gala and the Classic Afternoon is allocated on a first come, first served basis – all other concert series are general admission seating.

STUDENT RUSH

Student rush ($15) tickets are available for all CSO concerts (subject to availability), one hour before the Summer Prom and concerts in Llewellyn Hall, and 30 minutes before all other concerts. Full-time student ID must be supplied at the time of booking and may be required before admission to each concert.

SUBSCRIPTIONS

Book two or more concerts in the same transaction to enjoy the benefits of a CSO subscription. New subscribers are offered the best available seats after returning subscribers have been allocated their seats.

See also Booking tickets, Seat holds

TRANSACTION FEE

A $3.80 fee applies to all ticket bookings – per transaction, not per ticket.

YOUTH / UNDER 30s

Under 30s prices are available to patrons aged 30 years or younger on 1 January 2021. Proof of age must be supplied at the time of booking and may be required before admission to each concert. For online and phone bookings, a scan or photograph of proof of age can be emailed to tickets@cso.org.au.

VALID TICKETS

All patrons require a valid ticket purchased from CSO Direct. Entry may be refused if tickets are damaged in any way or not purchased from CSO Direct.